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support@intezio.net Public Offer
Last updated: 12.11.2025 at 11:23 (UTC+3)This document is a public offer (the "Offer") and becomes binding for both parties from the moment of acceptance. The Offer governs the terms of provision of virtual and dedicated server hosting services (the "Services") by INTEZIO WORLDWIDE LIMITED (Company number 16435955, Registered office address: 71-75 Shelton Street, London, England, WC2H 9JQ) (the "Hosting Provider" or the "Contractor").
1. Definitions
- Offer — this document constituting a public proposal to conclude an agreement on the terms specified herein. It becomes legally binding when the Client registers on the Hosting Website or pays for Services.
- Acceptance — full and unconditional acceptance of this Offer by the Client, expressed through registration on the Website or first payment for Services.
- Client — an individual or legal entity that voluntarily accepted this Offer, registered on the Website, or paid for Services.
- Services — rental of virtual and dedicated servers, technical support, data backup, and other hosting-related services according to the selected plan.
- Website — the Hosting web page at https://intezio.net through which the Client accesses Services.
2. Subject of the agreement
- The Contractor undertakes to provide the Client with virtual and dedicated server rental services and access to technical support, including but not limited to data backup, according to the selected plan.
- Services are provided according to tariffs published on the Website. The Hosting Provider may change tariffs, server resources, and service terms without prior approval; changes become effective upon publication.
- The Client undertakes to use Services exclusively for lawful purposes in compliance with applicable law.
3. Restricted Jurisdictions
- The Contractor does not provide Services to individuals or legal entities residing in or located in the following countries and regions: Turkmenistan, North Korea (DPRK), Iran, Syria, Cuba, Myanmar, Venezuela, and other countries/territories subject to comprehensive international sanctions.
- The Client confirms that they are not a resident and are not located in the aforementioned countries when registering for and using the Services.
- In case of violation of this condition, the Contractor reserves the right to immediately terminate the provision of Services without a refund.
4. Service provision terms
- Services are provided within selected plans including specific resources (CPU, RAM, storage, bandwidth, and other parameters).
- Tariffs may be changed unilaterally by the Contractor with notification via publication on the Website.
- The Contractor grants server access, setup, and technical support within the selected plan and performs regular data backups.
- The Client undertakes to pay for Services within the deadlines established by the selected plan.
5. Warranties and limitations
- The following is prohibited on provided servers: brute-force attacks, cryptocurrency mining, participation in DDoS attacks, hacking activities, distribution of copyright-infringing materials, terrorism, extremism, and other unlawful activity; storage/distribution of child sexual abuse materials, violence, racism, and other illegal content.
- In case of violation, the Contractor may suspend or terminate Services and block the Client server without prior notice.
- The Contractor provides 99.8% monthly uptime. If downtime is caused by the Contractor, compensation may be provided as additional rental time or another agreed form.
- The Contractor is not liable for direct/indirect damages, data loss, reputational harm, or any losses caused by third parties, force majeure, or violations of applicable law.
6.1. Payment and refunds
- Payment for Services is made via methods available on the Website.
- All payments are made in the currency indicated in tariffs or invoices.
- If a server is unavailable due to the Contractor’s fault (system failures, hardware issues, etc.), the Client may request a refund for the unused period. Refund is possible only if recovery exceeded 24 hours.
- No refunds are provided if the agreement is terminated at the Client’s initiative or if unavailability occurred due to the Client’s fault.
- Transactions are considered completed after payment system confirmation.
7. Technical support
- The Contractor provides 24/7 technical support within contractual obligations.
- Requests submitted through support are answered within 24 business hours from receipt.
- The Contractor may limit support for non-technical actions and in case of violation of this agreement.
- The Contractor reserves the right to refuse technical support and restrict or block the ability to create new tickets if the Client's behavior is abusive, aggressive, or threatening toward the Contractor's staff.
8. Rights and obligations of the parties
Contractor obligations:
- Provide the Client with server access within the selected plan;
- Perform regular maintenance/updates with prior notice if works may affect Services;
- Provide 24/7 support in case of technical issues.
Contractor rights:
- Monitor Client servers to ensure safe operation and prevent attacks/violations;
- Unilaterally suspend/restrict access to Client server in case of Offer violations;
- Refuse technical support and restrict the creation of new tickets in case of abusive, aggressive, or threatening behavior toward the Contractor's staff.
Client obligations:
- Use Services strictly under this agreement and applicable law;
- Pay for Services on time and monitor own server condition;
- Do not transfer account credentials to third parties and ensure account/data security.
Client rights:
- Terminate the agreement at any time as provided by this Offer, with notice to the Contractor;
- Receive technical support and timely issue resolution.
9. Liability
- The Contractor is not liable for data loss or damages caused by third parties, force majeure, unlawful acts of the Client, or unlawful use of servers.
- The Contractor is not liable for service unavailability caused by reasons beyond its control, including internet failures, hardware malfunctions, third-party interference, or Client errors.
- The Client is responsible for preserving own data on the server and must regularly create backups.
10. Force majeure
- Parties are released from liability for non-performance/improper performance if caused by force majeure, including but not limited to natural disasters, military actions, terrorist acts, strikes, and other unforeseeable or unavoidable circumstances.
11. Final provisions
- This Offer enters into force upon acceptance by the Client and remains valid until amended or terminated under this agreement.
- All amendments and supplements become effective upon publication on the Website.
- Disputes are resolved by negotiation, and if unresolved — in courts of England and Wales under applicable law.
12. Privacy Policy updates
- We reserve the right to amend the Privacy Policy. All changes are published on the Website; significant changes are additionally communicated to Users.
- Updates become effective from the moment of publication on the Website.
Intezio
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